1. About Us:
Since 2002 BarCodeScannersDiscount.com has been an industry leader in auto id solutions for both large and small organizations. Our core business is the sales and service of auto identification and point of sale products including: barcode scanners, barcode printers, barcode software, barcode verifiers, mobile computers, point of sale products, barcode labels & ribbons, id card printers and id card software. To provide our customers with the best solution at the best price we have become Gold Partners with industry leading manufacturers including: Cognitive Solutions, Entrust Datacard Group, Datalogic Scanning, HID Fargo Electronics, Honeywell Safety and Productivity Solutions, RedBeam Tracking Software, SATO America, Unitech, WASP, and ZebraCard. We strive everyday to earn your business with:
2. Is it safe to use my credit card?
Yes! BarCodeScannersDiscount.com has been an Online Merchant since 2002 and we take every precaution to make your shopping experience safe. We work very hard to make your transactions secure. Our Web-site is hosted by Yahoo!™ Store which utilizes industry standard 256 bit Secure Socket Layer (SSL) Encryption. Similarly, as always you can call one of our Account Representatives to place your order, by calling us toll free at 1-866-204-1382. All account information submitted to us is kept confidential and secure.
3. Do I have to pay state sales tax?
All orders shipped into New York State are subject to NY Sales Tax. Sales tax will only apply to residents of New York. We do not collect sales taxes for any other state.
Canadian Orders are subject to GST. See current rates for your province Canada 2010 GST Rates
5. How much will my shipping charges be?
Domestic Shipping Free FedEx and UPS Ground Shipping for Online Orders within the continental United States of America. Enter coupon code bcsd1 at checkout. In addition, we offer a host of expedited shipping options for you to select from. The total cost of goods, shipping charges (if applicable) and sales taxes (New York residents) are clearly displayed before you place your order.
International Shipping is available online through our webstore. Online shipping options include UPS Worldwide Express and UPS Worldwide Expedited.
Offline International Shipping is provided through DHL, FedEx, Purolator, United States Postal Service, and UPS. All domestic and international shipping is shipped prepaid. In addition, we reserve the right to ship freight collect and best method at our discretion. For an offline International Shipping rate quote please e-Mail us the shipping address and the order details for a DHL, FedEx , UPS, USPS carrier quote to your ship to address. e-Mail us @ sales@BarCodeScannersDiscount.com Be sure to include the quantity, part number, shipping method (i.e. no. of days required) and your shipping address.
BarCodeScannersDiscout.com is not responsible for destination countries duties/taxes. Please note, some countries require the customers "tax id number" to clear customs. Hence, you may be requested to furnish your tax id number to assist us in processing your international shipment through customs. *All Domestic and International Orders are vigorously screened against fraud.
Please call us at (866) 204-1382 to get a Return Material Authorization Number (RMA#) to process your return. Please mark the RMA number on the
outside label of the box, this will insure that you receive credit for your return. For your protection, we suggest using UPS, FedEx, DHL or insured United States Postal Service Parcel Post for shipping returns.
BarCodeScannersDiscount.com RMA Policy
1. A Return Materials Authorization (RMA) number is required for all returns.
2. An RMA number is valid for 30 days.
3. The RMA number must be visible on all returns. Do not write on the original product box!
4. BarCodeScannersDiscount.com does not accept returns of print heads, bar code media, software or service contracts.
5. Misships must be claimed within 15 days of BarCodeScannersDiscount.com invoice date.
6. Product will be returned to customer under the following circumstances:
a. If a product is returned missing any components sent with the original order.
b. If the condition of the returned product is in any way misrepresented.
c. If the received product is damaged in any way.
d. If there is not a valid and visible RMA number.
e. If a product returned on a DOA is tested as full functioning product.
f. If product is received over 30 days after the date the RMA number is issued.
8. Have a question?
Have a question? Please contact us via e-Mail @ sales@BarCodeScannersDiscount.com (e-Mail's are responded to within 24 hours)
Telephone: Call us Toll Free at 1(866)204-1382 8:00am - 8:00pm EST
We want to hear from you!
We are continually making our website more customer centric and would appreciate any input. Please send us your e-Mail
9. How do I track my order? my order?
All tracking numbers and Invoices are emailed.
For Online Orders: UPS, FedEx, USPS and Purolator tracking numbers will be posted for your review. LTL courier tracking numbers are emailed.
10. Do you accept purchase orders from local municipalities, state government, and federal government?
Yes! We accept Purchase Orders from local, state, and federal governments. Similarly, we accept purchase orders from non profit organizations. See the link below for more info on addressing your Purchase Order(s)
12. Do you accept purchase orders from small businesses, non-profit organizations, corporations?
Yes! We accept Purchase Orders from businesses and corporations. See the link below for more info on addressing your purchase orders.
13. Do you accept purchase orders from elementary schools, high schools, colleges, and universities?
Yes! We accept Purchase Orders from public and private (elementary schools, high schools, colleges, and universities). See the link below for more info on addressing your Purchase Order(s)
Fax your Purchase Order to (585) 663-9363 or e-Mail us at: sales@BarCodeScannersDiscount.com
|3M Touch Systems (MicroTouch)||5 year warranty on sensor and touch controller; 3 year warranty on monitors. DOA - 45 days.|
|American Power Conversion||2 year warranty. Customer calls APC before RMA. DOA - 30 days.|
|APG Cash Drawer||2 year standard warranty. Series 4000: 3 year warranty.|
|Cherry Electrical Products||1 year warranty. DOA - 30 days.|
|Citizen||1 - 2 years warranty depending upon model. DOA - 30 days.|
|Cognitive Solutions||2 year warranty. DOA - 30 days.|
|Datacard Group||24 month warranty on printer/printhead. DOA - 30 days.|
|Datamax O'Neil||3 year warranty on I-Class, 5 year warranty on W-Class, 1 year on all other printers. Printhead warranty is 1 year or 1,000,000 linear inches of printing, whichever comes first. DOA - 30 days from invoice date (no DOA on printheads).|
|Datalogic Scanning (formerly PSC/Percon)||PowerScan: 3 year warranty|
QuickScan 6000 Plus: 5 Year Warranty
QuickScan 1000: 2 year warranty
Magellan: 1 year warranty
IP Products: 30 months
Decoders: 5 year warranty
Software: First incident resolved free. Additional incidents require maintenance agreement
|Elo Touch Systems||Accutouch 2-5 years, Intelltouch - 2/10/5 year. DOA - 45 days from date.|
|Eltron Card Printers||1 year warranty. DOA - 30 days.|
|Epson America||1 - 2 years warranty depending upon model. DOA - 30 days.|
|Fargo Electronics||Fargo Persona Printers 2 year warranty. Printheads 1 year/ unlimited passes with UltraCard cards. DOA - 30 days.|
|Honeywell Scanning and Mobility(formerly Hand Held Products)||Input products - 180 days to
5 year warranty, depends upon model.|
PDT products - 90 days to one year warranty, depends upon model. DOA - Call for details.
|ICVerify||1 year warranty on hardware. DOA - 30 days.|
|ID TECH||1 year warranty. DOA - 30 days.|
|ImageWare Systems||EpiSuite Products 30 days from invoice|
|Intermec Technologies Corp.||1 year warranty. (3 year warranty on Sabre™ Scanners, 1800 Series and 9730. 30 days on software.) DOA - 30 days from invoice date.|
|Ithaca Peripherals (Transact)||2 year warranty. DOA - 30 days.|
|Javelin Systems Inc.||1 year warranty. DOA - 30 days from invoice date.|
|Loftware||90 day replacement policy from invoice date for distribution media, manuals and licenses. Key warranty policy: non functioning keys will be replaced free of charge for one year from the ScanSource invoice date. Beyond one year for broken, lost or stolen keys call .|
|Logic Controls||1 year warranty. DOA - 30 days.|
|Mag-Tek||1 year warranty on MICR, Wedge and RS232 readers. 90 day warranty on TTL readers.|
|Metrologic||24 month warranty from date of manufacture. Voyager Series - 5 years from date of manufacture. (Voyager BT Series - 2 years). MS7320/Horizon - 3 Years from date of manufacture. DOA - 14 days.|
|MMF Cash Drawer||2 year warranty from manufacture date. DOA - 30 days.|
|Monarch Marking Systems||All printers have a one year depot level warranty. Printheads for 9800 and 9400 Series: 1 million inches prorated. Printheads for Pathfinder, Rascal and Renegade: 1 year. DOA - 30 days from invoice date.|
|NFive - CardFive||30 days from invoice.|
|NCR||7448, 7451, 7460 workstations 90 day depot. All other workstations 90 days on site. 7837, 7892 scanners 90 day depot. All other scanners 90 days on site. PC/Servers one year warranty.|
|Opticon||5 year warranty except laser products. Laser products have 2 year warranty. DOA - 30 days.|
|Pioneer||1 year. Call Pioneer direct for DOA information.|
|Preh||1 year. DOA - 30 days.|
|RJS||1 year warranty. DOA - 30 days.|
|Sato||1 year warranty on printers, 1 year or 500,000 linear inches on printheads, whichever comes first. DOA - 30 days.|
|STAR Micronics||Receipt Printers: 3 Year Warranty. Warranty Service: (732) 623-5555 x105|
|Accessories, serialized: 90 day warranty|
Accessories, unserialized: 30 day warranty
Scanners: CS Series: 90 day warranty
Scanners: LS2200 and DS6600 Series: 60 month warranty
Scanners: LS9208 Series: 30 month warranty
Scanners: LS4208 Series: 60 month warranty
Scanners: LS1203, LS4278, DS3400, M200 Series: 36 month warranty
Terminals: 1 Year standard warranty
|Teklynx||Electronic (i.e.eMail) Software Link Downloads are not returnable.
1 Year Warranty on defective Hardware Keys
|Unitech||Pen Wands: 1 year warranty.|
MS180/MS210 CCD Handheld Scanners: 3 Year Warranty.
DOA - 30 days.
|Verifone||1 year repair. 800-654-1684. Call Verifone direct for DOA information.|
|WASP Bar Code Software||30 days from invoice date.|
|Zebra Technologies||Printheads: 6 month warranty. Printers: 1 year warranty. Printserver II: 3 year warranty. Keyboard Display Units: 6 month warranty. DOA - 30 days. No DOA's on printheads.|
Yes. We ship to any country that FedEx, UPS, DHL, or the Untied States Postal Service offers service. Based on a comparison of rates and service featurs (tracking and insurance) will determine which carrier is selected. Please Note: some priority shipping services may not be available for your country (e.g. FedEx International Priority).
17. What are RoHS compliant products?
The RoHS Directive stands for "the restriction of the use of certain hazardous substances in electrical and electronic equipment". This Directive bans the placing on the EU market of new electrical and electronic equipment containing more than agreed levels of lead, cadmium, mercury, hexavalent chromium, polybrominated biphenyl (PBB) and polybrominated diphenyl ether (PBDE) flame retardants. The RoHS Directive and the UK RoHS regulations came into force on 1 July 2006.
18. What if an order is refused? Refused Orders are subject to a $25 dollar refusal/restocking charge.
19. What if an order is damaged during shipment? Please contact us immediately for an RMA# to have the order returned. If you have any questions or concerns please call an Account Representatives at 1-866-204-1382.
21. How do I purchase a Service Contract or Extended Warranty for a recent purchase or product of interest? Please contact us before purchasing your product or within 30 days of purchase for information regarding a Service Contract or Extended Warranty for your product of interest.Honeywell Metrologic Service Contracts Bar Code Scanners - Mobile Computers (Call for pricing)
22. Your patrongage is greatly appreciated. We'd like to take this opportunity to thank all of our online and offline customers who have been so important to us over the last 14+ years and look forward to continuing to exceed your expectations in the future.
23. Free Ground Shipping within the continental United States. Please enter Coupon Code bcsd1 in the Coupon Code Box at Check Out.
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