e-Mail Us

2.) Is it safe to use my credit card?
Yes!  BarCodeScannersDiscount.com has been an Online Merchant since 2002 and we take every precaution to make your shopping experience safe. We work very hard to make your transactions secure. Our Website is hosted by Turbify for Small Business™ which utilizes industry standard 256 bit Secure Socket Layer (SSL) Encryption.

Moreover, you can place your order by phone by calling one of our Account Representatives at (585) 581-1439. All account information submitted to us is kept confidential and secure.

3.) Do I have to pay state sales tax?
All orders shipped into New York State are subject to New York State Sales Tax. Sales tax will only apply to residents of New York. We do not collect sales taxes for any other state.

Canadian Orders are subject to GST. See current rates for your province Canada 2024 GST Rates

4.) How can I pay for my order?

We accept Visa, MasterCard, American Express, Discover, and PayPal. We also accept checks and money orders. Orders paid by check will usually not be processed until the funds have been verified. If you prefer to order offline please fill out the BarCode Scanners Discount Offline Order Form If you are sending a check, please make the check payable to: JWF Enterprises

Remit to:
JWF Enterprises
dba BarCodeScannersDiscount.com
116 Kingsley Road
Rochester, NY 14612-5422

5.) How much will my shipping charges be?
Domestic Shipping Free FedEx and UPS Ground Shipping for Online Orders within the continental United States of America. Enter coupon code bcsd1 at checkout. In addition, we offer a host of expedited shipping options for you to select from. The total cost of goods, shipping charges (if applicable) and sales taxes (New York residents) are clearly displayed before you place your order.
International Shipping is available online through our webstore. Online shipping options include UPS Worldwide Express and UPS Worldwide Expedited.
Offline International Shipping is provided through DHL, FedEx, TNT, United States Postal Service, and UPS. All domestic and international shipping is shipped prepaid. In addition, we reserve the right to ship freight collect and best method at our discretion. For an offline International Shipping rate quote please e-Mail us the shipping address and the order details for a DHL, FedEx , UPS or USPS carrier quote to your ship to address. e-Mail Us for a Shipping Quote Be sure to include the quantity, part number, shipping method (i.e. no. of days required) and your shipping address.

BarCodeScannersDiscout.com is not responsible for destination countries duties/taxes. Please note, that some countries require the customer's "tax id number" to clear customs. Hence, you may be requested to furnish your tax id number to assist us in processing your international shipment through customs. *All Domestic and International Orders are vigorously screened against fraud.

6.) What if I need to return my order?
Hardware includes barcode scanners, mobile computers, barcode verifiers, printers, cash drawers, hardware mounts, swipe readers and accessories. Printheads are non returnable. For a product to be returned it must be unused and factory sealed with all of the original packaging. 30 day return policy. (i.e. from the date the order is shipped). Please request an RMA# within 30 days for all returns.(Return Material Authorization Number) request via e-Mail or call us at (585) 581-1439 8:00am - 6:00pm EST.
Software - 30-day return policy on Boxed Software (i.e. from the date of invoice). Software must not be opened. Software box must still be shrink wrapped from the factory. Keyless or Electronic Delivery Software sent via a e-Mail link for uploading software are non-returnable, non-refundable.
Software Demos are available for you to, "try before you buy". Please request a demo copy for your review to make sure the software meets your specifications.
Media - All bar code labels, bar code ribbons, and plastic card printer supplies are non-returnable. Evaluation labels and ribbons are available for most printers for you to "evaluate" before you purchase. Please request sample media to make sure the media meets your specifications. You may return an item in its original condition for a refund or credit within 30 days of receipt. Shipping charges can only be refunded if the return is due to our error. A restocking fee of $17.50 US Dollars will be assessed on orders over $250 dollars. All returns must be returned in their original packaging with all of the manuals and accessories included with the product in like "new" condition. After a return has been received, it will take 1 to 3 business days to process. If using a credit card, refunds will be credited to your account. If paying by check or money order, a refund check will be mailed to you.

Please call us at (585) 581-1439 to get a Return Material Authorization Number (RMA#) to process your return. Please mark the RMA number on the outside label of the box, this will ensure that you receive credit for your return.  For your protection, we suggest using UPS, FedEx or United States Postal Service Parcel Post for shipping returns.   

BarCodeScannersDiscount.com RMA Policy
1. A Return Materials Authorization (RMA) number is required for all returns.
2. An RMA number is valid for 30 days.
3. The RMA number must be visible on all returns. Do not write on the original product box!
4. BarCodeScannersDiscount.com does not accept returns of print heads, barcode media, software or service contracts.
5. Miss-ships must be claimed within 15 days of the BarCodeScannersDiscount.com invoice date.
6. BarCodeScannersDiscount.com is not responsible for shipping charges involving RMA credit returns.
7. Product will be returned to the customer under the following circumstances:
a. If a product is returned missing any components sent with the original order.
b. If the condition of the returned product is in any way misrepresented.
c. If the received product is damaged in any way.
d. If there is not a valid and visible RMA number.
e. If a product returned on a DOA is tested as full functioning product.
f. If product is received over 30 days after the date the RMA number is issued.
g. Box is damaged and is not re-stockable.

7.) What if you don't have an item in stock?
If an item you ordered is out of stock, it will be back-ordered automatically (domestic orders only). For international orders, we will e-Mail you of the missing items to confirm the balance of your order.

8.) Have a question? Please contact us via e-Mail (replied to with 24 hours)
Telephone: Call us 1 (585) 581-1439 8:00am - 6:00pm EST
Fax: 1 (585) 663-9363

We want to hear from you!
We are continually improving our website and appreciate any input. Please e-Mail Us at BCSD Feedback - Send e-Mail

9.) How do I track my order?
All tracking numbers and Invoices are e-Mailed.
For Online Orders: UPS, FedEx, DHL and USPS tracking numbers will be posted for your review. LTL courier tracking numbers are emailed.

10.) Do you accept purchase orders from local municipalities, state governments, and federal government?
Yes! We accept Purchase Orders from local, state, and federal governments. Similarly, we accept purchase orders from nonprofit organizations. See the link below for more info on addressing your Purchase Order(s)

11.) Do you have a CAGE Code for the United States Armed Forces?
Yes! We are listed with the Central Contractor Registration (CCR)
CAGE Code No. 3HXA3

12.) Do you accept purchase orders from small businesses, non-profit organizations, or corporations?
Yes! We accept Purchase Orders from businesses and corporations. See the link below for more info on addressing your purchase orders.

13.) Do you accept purchase orders from elementary schools, high schools, colleges, and universities?
Yes! We accept Purchase Orders from public and private (elementary schools, high schools, colleges, and universities). See the link below for more info on addressing your Purchase Order(s)

BCSD Feedback

Please e-Mail Purchase Order to JWF Enterprises at JWF Enterprises Purchase Order

14.) Industrial & International Bar Code Industry Associations

15.) What is the manufacturers warranty?

16.) Do you ship internationally?
Yes. We ship to any country that FedEx, UPS, DHL, or the Untied States Postal Service offers service. Based on a comparison of rates and service featurs (tracking and insurance) will determine which carrier is selected. Please Note: some priority shipping services may not be available for your country (e.g. FedEx International Priority).

17.) What are RoHS compliant products?
The RoHS Directive stands for "the restriction of the use of certain hazardous substances in electrical and electronic equipment". This Directive bans the placing on the EU market of new electrical and electronic equipment containing more than agreed levels of lead, cadmium, mercury, hexavalent chromium, polybrominated biphenyl (PBB) and polybrominated diphenyl ether (PBDE) flame retardants. The RoHS Directive and the UK RoHS regulations came into force on 1 July 2006.

18.) What if an order is refused? Refused Orders are subject to a $25 dollar refusal/restocking charge.

19.) What if an order is damaged during shipment? Please contact us immediately for an RMA# to have the order returned. If you have any questions or concerns please call an Account Representatives at (585) 581-1439.

20.) What is BarCodeScannersDiscount.com's Privacy Policy? Please refer to our company Pricacy Policy Section for your review. If you have any questions or concerns please call one of our Customer Account Representatives at (585) 581-1439.

21.) How do I purchase a Service Contract or Extended Warranty for a recent purchase or product of interest? Please contact us before purchasing your product or within 30 days of purchase for information regarding a Service Contract or Extended Warranty for your product of interest.Honeywell Metrologic Service Contracts Bar Code Scanners - Mobile Computers (Call for pricing)

22.) Your patrongage is greatly appreciated. We'd like to take this opportunity to thank all of our online and offline customers who have been so important to us over the last 22+ years and look forward to continuing to exceed your expectations in the future.

23.) Free Ground Shipping within the continental United States. Please enter Coupon Code bcsd1 in the Coupon Code Box at Check Out.

24.) What is the Standard Industry Classification Code (SIC Code) for your products? SIC Code is 5045 Harmonized Code is Computers and Computer Peripheral Equipment and Software.

25.) BarCodeScannersDiscount.com 2024 Line Card BarCodeScannersDiscount.com 2024 Line Card

26.) BarCodeScannersDiscount.com Yahoo Store Reviews BarCodeScannnersDiscount.com Yahoo Store Reviews

27.) BarCodeScannersDiscount.com Covid 19 Update? Due to the impact of COVID-19 & Global Suppy Chain issues our industry is experiencing longer lead times. Please plan ahead

28.)W9 Form is available upon request e-Mail Us for a completed W9 Form